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Public Services
How to Request for Ballout of Trees
How to Request for Tents and Stages
How to Request for Bus and Multicab
How to Request for Portable Toilet
How to Request for Drainage Maintenance
How to Request for Road Maintenance
How to Request for Delivery of Potable Water
How to Request for Repair of Water Supply Facilities
How to Request for Construction of Water Supply Facilities
How to Request for Repair & Installation of Cebu City Lights
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HOW TO REQUEST FOR TRIMMING OF TREES

Description: This service is offered once trees or plants in public areas are hazardous to the general public. This is under the mandates of Presidential Decree 953.

1  Client/s: Constituents having problem with trees in center island and sidewalk
2  Contact Person/s: Mary Grace V. Teoxon, (032) 256-2170
                                    Email Add: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
3  Location: Parks and Playgrounds Commission, Plaza Independencia, Cebu City
4  Availability: Monday-Friday / 8:00 AM - 5:00 PM
5  Duration of the Service:
6  Requirement/s: Letter request from the concerned individual. However, request may be done through phone call especially when it needs immediate action or the safety of the public is at risk.

7  Procedure in Availing the Service:

Follow these steps...
Wait while Person-in-charge...
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It will take...
1. Submit request letter to office Receives request letter from client Janet G. Libarios 5 min.
2. Coordinate with Parks trimming in charge as to the schedule of inspection Schedules date of inspection. (Inspection schedule every Wednesday) Manolito Briones 5 min.
3. Accompany personnel-in-charge to the location during the inspection. Inspects location of trimming. within 1 week
4. Be at the location while the trimming is being done. Trims trees 4 hours to several days

This information appeared first on the 2009 Version of the Cebu City Citizen's Guidebook published by the Cebu City Government through the efforts of the Mayor's Management Team.


HOW TO REQUEST FOR BALLOUT OF TREES

Description: This service is offered to constituents and/or establishments whose tree obstructs their passageway and /or has hampered their establishment. Cutting of trees is mandated under Presidential Decree 953.

1  Client/s: Constituents who have concern on trees that obstruct their passageway
2  Contact Person/s: Mary Grace V. Teoxon, (032) 256-2170
                                    Email Add: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
3  Location: Parks and Playgrounds Commission, Plaza Independencia, Cebu City
4  Availability: Monday-Friday / 8:00 AM - 5:00 PM
5  Duration of the Service: 7 minutes
6  Requirement/s: Letter request with attached picture and site development plan

7  Procedure in Availing the Service:

Follow these steps...
Wait while Person-in-charge...
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It will take...
1. Submit request letter to Parks and Playgrounds Commission office. Receives the letter from the client Janet G. Libarios 2 min.
2. Attend Parks and Playgrounds Commission meeting held every 2nd and 4th Monday of the Month. Includes request in the agenda of the Parks and Playgrounds Commission meeting held every 2nd and 4th Monday of the Month. 5 min.

This information appeared first on the 2009 Version of the Cebu City Citizen's Guidebook published by the Cebu City Government through the efforts of the Mayor's Management Team.


HOW TO REQUEST FOR TENTS AND STAGES

Description: This service provides tents to any requesting Cebu City constituents.

1  Client/s: Cebu City Constituents
2  Contact Person/s: For requests:
                                    April Mae Pungase
                                    Office of Hon. Rodrigo "Bebot" A. Abellanosa
                                    256-3148 / 412-2834
                                  
                                    For delivery of tents and stages:
                                    Andress Esparaguera or Danilo Caracena
                                    Building Maintenance Services (BMS)
                                    256-2699 / 412-1942
3  Location: (1) Office of Hon. Rodrigo A. Abellanosa
                      2nd Floor, Legislative Building, Cebu City Hall

                      (2) Building Maintenance Services
                      Old San Miguel Bodega, MC Briones St., Cebu City (near City Hall)
4  Availability: Monday-Friday / 8:00 AM - 5:00 PM
5  Duration of the Service: 30 minutes
6  Requirement/s: Request Letter addressed to Hon. Rodrigo A. Abellanosa; stating:
                                a) Location for delivery & installation of tents/stage;
                                b) Number of tents needed;
                                c) Duration of usage (date when to install & pull-out);
                                d) Contact Person;
                                e) Contact number

7  Procedure in Availing the Service:

Follow these steps...
Wait while Person-in-charge...
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It will take...
1. Submit request letter to Councilor Abellanosa’s Office

NOTE: Requests should be made at least one (1) week before date intended for use.
1.1 Calls BMS for confirmation as to availability of tent/stage.
1.2. Provides “request form”.
April Mae Pungase,

Office of Hon. Rodrigo A. Abellanosa
5 min.
2. Fill up the “request form” and submit it. 2.1. Verifies the duly filled out form.
2.2. Forwards form to Councilor Abellanosa for signature.
2.3. Gives approved form & advises client to proceed to BMS.
10 min.
3. Proceed to BMS with the approved form and request letter. 3.1. Receives and assesses request.
3.2. Logs request.
Assigned BMS Personnel 10 min.
4. Follow up through phone 2 days before date of use. Answers inquiry. 5 min.
5. Wait for the delivery of tents/stage. Delivers and sets up the tent and/or stage.

This information appeared first on the 2009 Version of the Cebu City Citizen's Guidebook published by the Cebu City Government through the efforts of the Mayor's Management Team.


HOW TO REQUEST FOR BUS AND MULTICAB

Description: This service provides airconditioned or non–airconditioned kaoshiung buses. Airconditioned buses may be used for field trips/tours while non-airconditioned buses for burials and beach outings.

1  Client/s: General Public; PRIORITY Cebu City Residents
2  Contact Person/s: For non-airconditioned buses:
                                    April Mae Pungase
                                    Office of Hon. Rodrigo "Bebot" A. Abellanosa
                                    256-3148 / 412-2834
                                  
                                    For airconditioned buses and multicabs:
                                    Hazel Bacol
                                    Office of Hon. Augustus "Jun" G. Pe
                                    253-3213 / 256-1484
3  Location: (1) Office of Hon. Rodrigo A. Abellanosa
                      2nd Floor, Legislative Building, Cebu City Hall

                      (2) Office of Hon. Augustus G. Pe
                      3rd Floor, Legislative Building, Cebu City Hall
4  Availability: Monday-Friday / 8:00 AM - 5:00 PM
5  Duration of the Service: 7 minutes
6  Requirement/s: Request Letter to concerned councilors stating:
                                a) Purpose of use
                                b) Contact Person & number
                                c) Pick up time & place
6  Fee/s: Airconditioned bus rental - Php 5,000.00;
                 Non-airconditioned bus rental - Php 1,400.00 (for use on Mondays-Fridays);
                 Php 1,700.00 (for use on Saturdays, Sundays or holidays)

7  Procedure in Availing the Service:

Follow these steps...
Wait while Person-in-charge...
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It will take...
1. Submit request letter to concerned Councilor’s office.

NOTE: Buses may only be used for locations within the boundaries of Carcar in the south and Danao in the north.
1.1 Checks availability of vehicle.
1.2. Logs request in the logbook.
1.3. Provides request form.
April Pungase
(Office of Hon. Rodrigo A. Abellanosa)

Hazel Bacol or
Esther Concha
(Office of Hon. Augustus G. Pe)
2 min.
2. Fill up the “request form” and submit form. 2.1. Verifies the duly filled out form.
2.2 Forwards form to Councilor Abellanosa for signature.
1 min.
3. Follow up through phone 2 days before date of use. 3.1. Answers inquiry.
3.2. Makes a summary report of the request & forwards the same to the dispatching office located at SRP.
1 min.
4. Wait for actual date of use. Proceeds to the location for pick up. 3 min.

This information appeared first on the 2009 Version of the Cebu City Citizen's Guidebook published by the Cebu City Government through the efforts of the Mayor's Management Team.


HOW TO REQUEST FOR PORTABLE TOILET

Description: This service caters to delivery of clean portable toilets to all requisitioners within the city limit.

1  Client/s: General Public — Cebu City
2  Contact Person/s: Engr. Randy Navarro
                                    256-1911
3  Location: Portable Toilet Services, Department of Public Services
                      2nd Floor Ramos Public Market Building
                      Brgy. Cogon, Ramos, Cebu City
4  Availability: Monday-Friday / 8:00 AM - 5:00 PM
5  Duration of the Service: 3 days and 15 minutes
6  Requirement/s: Request Letter addressed to:
                                Hon. Michael L. Rama
                                City Mayor

                                Letter must state:
                                a) Name of the requesting party;
                                b) Complete address
                                c) Contact number
                                d) Sketch
                                e) Event / Activity / Purpose
6  Fee/s: Php 500.00 per unit / day

7  Procedure in Availing the Service:

Follow these steps...
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1. Submit a letter of request to the Mayor’s office – Executive Bldg, City Hall. Receives and assesses request letter. Mirasol or any Receiving Clerk at the Mayor’s Office 5 min.
2. Make a follow-up call at Mayor's Office to check whether or not the letter has been approved. 2.1. Informs the client of the result of the request.
2.2. Forwards approved request to DPS.
2 days from the submission of letter
3. Call DPS to check whether the approved letter of request has already been forwarded to their office. Informs caller/client about the approval of the request. Randy Navarro 5 min.
4. Proceed to DPS office to secure collection slip. 4.1. Signs collection slip.
4.2. Assesses payments.
5. Pay the certain amount stipulated in the collection slip at CTO at Cebu City Hall. Issues Official Receipt (OR). CTO Cashier, 2nd Floor
6. Photocopy OR and present original OR to DPS. Files photocopied OR and get important details regarding the use. Randy Navarro 5 min.
7. Follow up request through telephone call 2 days before date of use. Answers the query. 2 min.
8. Wait for the delivery. Delivers the number of units. Perpetuo Magdadaro 1 day before use

This information appeared first on the 2009 Version of the Cebu City Citizen's Guidebook published by the Cebu City Government through the efforts of the Mayor's Management Team.


HOW TO REQUEST FOR DRAINAGE MAINTENANCE

Description: This service attends to an immediate repair of an existing minor drainage structures in a public area and attends to desilting works to avoid clog– up & allow free flow of waste water.

1  Client/s: Cebu City Constituents
2  Contact Person/s: Engr. Jesielyn A. Toribio, Division Head
                                    Engr. Juanito Pua, Jr., Section Head
                                    253– 4091
3  Location: 3rd Floor, Yutivo Building
                     Drainage and Flood Control Section
                     Department of Engineering and Public Works (DEPW), City of Cebu
4  Availability: Monday-Friday / 8:00 AM - 5:00 PM
5  Duration of the Service: 3 working days and 40 minutes
6  Requirement/s:  Request Letter addressed to:
                                Engr. Kenneth Carmelita M. Enriquez
                                City Engineer

                                Stating:
                                a) Exact address and attach a sketch plan
                                b) Specific request: either repair or desilting
                                c) Complete name of requesting party and
                                d) Requesting party's contact number

7  Procedure in Availing the Service:

Follow these steps...
Wait while Person-in-charge...
Approach...
It will take...
1. Submit request letter to DEPW 1.1. Reviews request letter and attachment.
1.2. Forwards request letter to City Engineer for assignment to concerned Division Head.
Aniceta Perez
(Receiving Clerk)
30 min.
1.3. Receives request letter and forwards it to Division Head. Dedia S. Orellano
(Drainage Maintenance Staff)
10 min.
1.4. Assigns work force to act on request. Jesielyn A. Toribio
(Division Head)
8 hours
2. Follow up request for schedule of repair/desilting. Coordinates for schedule. Dedia S.Orellano 8 hours
3. On the scheduled date, be at the designated area to guide the Drainage Maintenance Personnel. 3.1. Conducts repair or desilting of drainage.
Gives assignment sheet for client’s signature.
DESILTING:
Aquiles P. Barame;
Angelito B. Matarlo;
et.al

REPAIR:
Jose Ivan C. Larosa
8 hours
4. Sign assignment sheet after the work is completed.

This information appeared first on the 2009 Version of the Cebu City Citizen's Guidebook published by the Cebu City Government through the efforts of the Mayor's Management Team.


HOW TO REQUEST FOR ROAD MAINTENANCE

Description: This service attends to an immediate repair and maintenance of public roads in Cebu City. It covers:
                   a) Asphalting of City Streets
                   b) Maintenance of Mountain Barangay Gravel roads
                   c) Opening of Mountain Barangay Gravel Roads
                   d) Asphalting of Newly Opened City & Mountain Barangay Roads

1  Client/s: Cebu City Constituents
2  Contact Person/s: Apollo P. Dante, General Foreman
                                    253– 4404
3  Location: 3rd Floor, Yutivo Building
                     Department of Engineering and Public Works (DEPW), City of Cebu
4  Availability: Monday-Friday / 8:00 AM - 5:00 PM
5  Duration of the Service: 2 working days and 40 minutes
6  Requirement/s:  Request Letter addressed to:
                                Hon. Michael L. Rama
                                City Mayor

                               Through: Engr. Kenneth Carmelita M. Enriquez
                               City Engineer

                                Stating:
                                a) Exact address with sketch plan
                                b) Complete name of requesting party and contact number

7  Procedure in Availing the Service:

Follow these steps...
Wait while Person-in-charge...
Approach...
It will take...
1. Submit request letter to DEPW Office. 1.1. Reviews request letter and attachment.
1.2. Forwards request letter to City Engineer for assignment to concerned Section Head.
Aniceta Perez
(Receiving Clerk)
30 min.
1.3. Assigns capataz for inspection. Apollo Dante
(Section Head)
10 min.
2. Follow up request for schedule of repair/ asphalting. Coordinates with client for schedule. Raul L. Durangparang 8 hours
3. On the scheduled date, be at the designated area to guide the Maintenance Personnel. 3.1. Conducts repair or asphalting. Capataz and laborers 8 hours
3.2. Gives assignment sheet for client's signature. Raul L. Durangparang
4. Sign assignment sheet after the work is completed.

This information appeared first on the 2009 Version of the Cebu City Citizen's Guidebook published by the Cebu City Government through the efforts of the Mayor's Management Team.


HOW TO REQUEST FOR DELIVERY OF POTABLE WATER

Description: This service caters to delivery of clean water to different mountain barangays with no source of potable water.

1  Client/s: General Public– Mountain Barangays
2  Contact Person/s: Engr. Rufina A. Adlawan
                                    412-0617
3  Location: Water Services Division
                     Department of Public Services (DPS)
                     2nd Floor, Ramos Public Market Building
                     Brgy. Cogon, Ramos, Cebu City
4  Availability: Monday-Friday / 8:00 AM - 5:00 PM
5  Duration of the Service: 3 working days and 3 minutes
6  Requirement/s:  Request Letter addressed to:
                                Hon. Michael L. Rama
                                City Mayor

                                Stating:
                                a) Name of requesting party and contact number
                                b) Complete address with sketch
6  Fee/s: Php 10.00 per drum

7  Procedure in Availing the Service:

Follow these steps...
Wait while Person-in-charge...
Approach...
It will take...
1. Submit request letter to Mayor’s office. Receives and assesses request letter. Mirasol or any Receiving Clerk at the Mayor’s Office 5 min.
2. Make a follow-up call at the Mayor's Office to check whether or not the letter is approved. 2.1. Informs the client of the result of the request.
2.2. Forwards approved request to DPS.
2 days from submission of request letter
3. Call DPS to check whether the approved letter of request is forwarded to their office. Inspects the area to check accessibility of the water tanker trucks. Danilo Catalya &
Seleuco Rita
3 hours
4. Call DPS for the schedule of delivery. Approves & schedules request. Roy Seno &
Adelaida Carpio
2 min.
5. Wait for the delivery on the scheduled date. Dispatches the drivers for delivery of water to area. Danilo Catalya 3 days after the request received
6. Make payments per drum requested. Asks payments from the client & issues official receipt. Water tank drivers 3 min.

This information appeared first on the 2009 Version of the Cebu City Citizen's Guidebook published by the Cebu City Government through the efforts of the Mayor's Management Team.


HOW TO REQUEST FOR REPAIR OF WATER SUPPLY FACILITIES

Description: This service ensures that all public non–functional or defective water supply facilities be repaired.

1  Client/s: General Public
2  Contact Person/s: Engr. Rufina A. Adlawan
                                    412-0617
3  Location: Water Services Division
                     Department of Public Services (DPS)
                     2nd Floor, Ramos Public Market Building
                     Brgy. Cogon, Ramos, Cebu City
4  Availability: Monday-Friday / 8:00 AM - 5:00 PM
5  Duration of the Service: 3 working days and 2 hours
6  Requirement/s:  Request Letter addressed to:
                                Engr. Dionisio S. Gualiza
                                Department Head, DPS

                                Stating:
                                a) Name of requesting party and contact number
                                b) Complete address with sketch

7  Procedure in Availing the Service:

Follow these steps...
Wait while Person-in-charge...
Approach...
It will take...
1. Submit request letter to the Artesian Wells Services Division at DPS office. Receives, records and assesses request letter. Roy Seno or
Adelaida Carpio
2 min.
2. Make a follow-up call for schedule of repair. Schedules the repair & make job order to plumbers. Rufina A. Adlawan 3 days from submission of request letter
3. Wait for DPS – Plumbers team to go to site for inspection and repair of water supply facilities. Dispatches the plumbers team with the tools and materials for the repair. DPS Plumbers Team
Repairs the damaged facilities. 2 hours

This information appeared first on the 2009 Version of the Cebu City Citizen's Guidebook published by the Cebu City Government through the efforts of the Mayor's Management Team.


HOW TO REQUEST FOR CONSTRUCTION OF WATER SUPPLY FACILITIES

Description: This service ensures a regular supply of potable water to the urban poor and mountain barangays.

1  Client/s: General Public– urban poor & mountain barangays
2  Contact Person/s: Engr. Rufina A. Adlawan
                                    412-0617
3  Location: Water Services Division
                     Department of Public Services (DPS)
                     2nd Floor, Ramos Public Market Building
                     Brgy. Cogon, Ramos, Cebu City
4  Availability: Monday-Friday / 8:00 AM - 5:00 PM
5  Duration of the Service: 4 - 6 months
6  Requirement/s:
       a) Request Letter addressed to:
           Engr. Dionisio S. Gualiza
           Department Head, DPS

       b) Sketch of the location of the project
       c) Photocopy of the Land Title or the Tax Declaration of the Lot Donor
       d) Deed of Donation - 16 sq. meters of lot - signed between the Lot Donor
           and the City Mayor
       e) Barangay Resolution
       f) Complete names and signatures of at least 25 household members
          who will be benefited by the project

7  Procedure in Availing the Service:

Follow these steps...
Wait while Person-in-charge...
Approach...
It will take...
1. Submit request letter to DPS office. Receives & assesses request letter. Adelaida Carpio 2 min.
2. Follow-up for schedule of inspection. Informs the client of the schedule. Roy Seno 3 min.
3. Have your proposed construction location inspected by the Division Head or Plumbers. Conducts inspection & gathers data for the preparation of POWE. Rufina Adlawan
(Division Head)
10 min.
4. Submit the rest of the requirements to the Division Head. Examines the requirements. 10 min.
5. Call DPS office to check if the subsequent steps have already been done:

a) Approval of POWE
b) Funding
c) Processing of Purchase Request (PR)
d) Bidding of materials
e) Approved Awards Resolution.
Informs the client of the update of the processing of documents. Ronnie Bering
(Follow–upper)
4-6 months
6. Wait for the construction personnel to bring the construction materials to the site. Withdraws the materials needed for the construction and bring to site. Construction personnel/Plumbing Team
7. Wait until a final inspection is done. Conducts inspection.
8. Completed project will be turned over and accepted by the barangay captain & City Mayor Facilitates turnover.

This information appeared first on the 2009 Version of the Cebu City Citizen's Guidebook published by the Cebu City Government through the efforts of the Mayor's Management Team.


HOW TO REQUEST FOR REPAIR & INSTALLATION OF CEBU CITY LIGHTS

Description: This service ensures that all streetlights within Cebu City are in good condition and identified defective lamps are acted promptly.

1  Client/s: General Public — Cebu City
2  Contact Person/s: Engr. Arnel B. Cal, Engr. Joel Biton, Cilu–Joel Ouano
                                    256-1911
3  Location: Department of Public Services (DPS)
                     2nd Floor, Ramos Public Market Building
                     Brgy. Cogon, Ramos, Cebu City
4  Availability: Monday-Friday / 8:00 AM - 5:00 PM
5  Duration of the Service: For new Installation — 2 weeks after inspection
                                            For repair and replacement — 2 working days
6  Requirement/s:  Request Letter addressed to and approved by:
                                Engr. Dionisio S. Gualiza
                                Department Head, DPS

                                Request letter should contain:
                                a) Name of the Requesting Party
                                b) Complete Address
                                c) Contact Number
                                d) Sketch of the exact VECO post
                                e) Post Number

7  Procedure in Availing the Service:

Follow these steps...
Wait while Person-in-charge...
Approach...
It will take...
1. Submit request letter to DPS office & fill out request form. 1.1 Receives and assesses request letter.
1.2. Gives request form.
1.3.Logs the request.
Ruth Macapas
and/or
Ma. Luisa Gabutan
1 min.
2. Make a follow-up call for schedule of inspection. Informs of the schedule for inspection. Engr. Arnel Cal
and/or
Engr. Joel Biton
2 days or 2 weeks from submission of request letter
3. Wait for DPS team to conduct inspection Dispatches the team. DPS Team:

Jose Abelgas
Cornelio Jaca
Marcelino Cortes
4. After inspection, sign the accomplishment report based on the findings of the team. 4.1. Conducts inspection/ repair.
4.2. Hands out accomplishment report to client.
20 min. per post

This information appeared first on the 2009 Version of the Cebu City Citizen's Guidebook published by the Cebu City Government through the efforts of the Mayor's Management Team.

Last Updated on Friday, 25 March 2011 10:47  

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