SPRING - Services and Procedures Rationalization and Improvement iN Government


Ordinance No. 2178 - An ordinance institutionalizing the Services and Procedures Rationalization and Improvement iN Government Office (SPRING Office), Extending its scope, areas and functions.


A. Service Guidebook Standard Management

  • Provision of Service Guidebook Workshop
  • Provision of Technical Assistance on Service Guidebook
  • Monitoring of Service Guidebook Updates

B. Service Improvement Training

  • Provision of Live- in Training
  • Provision of Theory- Practicum Training

C. Service Improvement Project Monitoring

  • Monitoring of Service Improvement status
  • Compilation of Completion and Assessment Reports
  • Validation of Service Improvement Projects
  • Assistance to Proponents on Case Study Implementation

D. SPRING Accreditation

  1. Assessment of Departments/ Offices on SPRING implementation levels
  • Assistance to offices on Compliance with Accreditation Requirements
  • Monitoring of Offices of their Accreditation Status

E. Support Services

  1. Maintenance of SPRING Documents
  • Service Guidebooks
  • Case Study Folders
  • SPRING Facilitator’s Guide/ Manuals
  • SPRING Training  Handouts
  • Service Improvement- Related References

Important Dates

1990 - The first SPRING Training was conducted. Most of the participants were department heads.

June 28, 2002 - Mayor Osmena declared SPRING as a flagship program and created the organizational bodies responsible in its management and implementation.

September 25, 2006 - Executive Order No. 06-80 series of 2006 was issued establishing guidelines for recognition and accreditation of the level of SPRING Implementation by Cebu City Departments and Offices

July 20, 2007 - First SPRING Recognition Night was held which awarded 121 completed and fully implemented case studies and 8 SPRING Level I accredited departments or offices

November 26, 2009 – Second SPRING Recognition Night with 53 SPRING Case studies, 22 Quick Improvements, 6 Departments for Level I Accreditation and 3 Offices for Level II Accreditation.